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Return & Refund Policy

  

Last Updated: 27/12/2025

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At Treen, customer satisfaction is important to us. We carefully inspect all products before dispatch. However, if you receive a product that does not meet your expectations, please review our return and refund policy below.

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Return Eligibility

You are eligible to request a return if:

  • The product is unused, unwashed, and unworn

  • The product is in its original condition

  • Original tags and packaging are intact

  • The return request is raised within 7 days of delivery

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Non-Returnable Items

Returns will not be accepted if:

  • The product has been used, washed, or damaged

  • Original tags or packaging are missing

  • The return request is raised after the return window

  • The product was purchased during a sale or clearance (if marked as non-returnable)

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How to Request a Return

To initiate a return:

  1. Contact us at [treen@gmail.com] within 7 days of delivery

  2. Mention your order ID and reason for return

  3. Our team will review the request and share return instructions

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Products sent back without prior approval may not be accepted.

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Refund Process

  • Refunds are processed after inspection of the returned item

  • Once approved, refunds will be initiated within 5–7 business days

  • The refund will be credited to the original payment method

  • Shipping charges are non-refundable, unless the return is due to an error on our part

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Exchange Policy

We offer size or product exchanges, subject to availability.

  • Exchange requests must be raised within 7 days of delivery

  • Exchanges follow the same eligibility conditions as returns

  • If the requested size or product is unavailable, a refund will be processed instead

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Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order ID

  • Clear photos or videos of the issue

After verification, we will arrange a replacement or full refund at no additional cost.

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Order Cancellation

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellations are not allowed

  • Shipped orders must follow the return process

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Contact Us

  • For all return, refund, or exchange-related queries, contact us at:
    treen@gmail.com

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Policy Updates

  • Treen reserves the right to modify this policy at any time without prior notice.
    All decisions made by Treen regarding returns and refunds are final.

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