Shipping Policy

Last Updated: 27/12/2025

At Treen, we aim to deliver your orders in a timely and reliable manner. Please review the shipping details below to understand how your order is processed and delivered.

Order Processing Time

All orders are processed within 1–2 business days
Orders placed on weekends or public holidays are processed on the next business day
You will receive an order confirmation once your order is successfully placed

Shipping Locations

We currently ship across India
International shipping is not available at this time

Estimated Delivery Time

Metro cities: 3–5 business days
Non-metro / remote areas: 5–7 business days

Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be calculated at checkout
Any promotional free-shipping offers will be clearly mentioned on the website

Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS
You can use this tracking ID to monitor your shipment’s status

Delayed or Lost Shipments

While we work closely with our logistics partners to ensure timely delivery, delays may occur due to factors beyond our control.
If your order is significantly delayed or appears lost, please contact us at [support email], and we will assist you promptly.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping details
Treen is not responsible for delivery failures due to incorrect or incomplete addresses
Additional shipping charges may apply for re-delivery

Damaged Packages During Transit

If your package arrives damaged:

Contact us within 48 hours of delivery
Share your order ID and clear images of the package and product

We will investigate the issue and arrange a replacement or refund if applicable.

Partial Shipments

In some cases, your order may be shipped in multiple packages.
If this happens, you will receive separate tracking details for each shipment.

Policy Updates

Treen reserves the right to update or modify this Shipping Policy at any time without prior notice.

Contact Information

For any shipping-related queries, please contact us at:
treen@gmail.com